Healthcare at a Tipping Point : Why Orchestration Layers that connect Data, Workflows and Systems Matter More Than Ever

Healthcare, across both the NHS and the private sector, is at a critical inflection point.

"The technology is ready. The opportunity across the NHS and private healthcare has never been greater. And the prize isn’t efficiency. It’s safer care, better outcomes, better staff experience and better patient lives."

Demand is rising. Capacity is stretched. Expectations from patients and clinicians have fundamentally changed. Yet the biggest challenge I see isn’t lack of commitment or capability, it is fragmentation. Data, systems, and workflows remain disconnected, making already complex care even harder to deliver.

In the NHS, vast amounts of data sit across fragmented systems: PAS, EPRs, community services, social care, and third-party providers. Clinicians and operational teams are often forced to work around systems rather than be supported by them. When used correctly, orchestration layers, such as Salesforce, whilst not a replacement for core clinical systems, they can excel as an integration and orchestration layer. They can unify data from multiple sources, provide a single operational view of a patient or pathway and enable better coordination across organisations, ICSs, and care settings.

In the private healthcare sector, the challenge is different but equally pressing. Providers are focused on patient experience, throughput, and outcomes, whilst managing increasingly complex care journeys. Salesforce enables end-to-end visibility: from referral and scheduling through to treatment, follow-up, and long-term engagement. When patient records, communications, and operational data are connected, providers can deliver more personalised care while improving efficiency and capacity.

Across both public and private healthcare, the biggest opportunities lie in:

• Data unification: creating a trusted, real-time view of patients, pathways, and performance.

  
  

• Integration: connecting legacy clinical systems, third-party tools and new digital services without ripping and replacing.

  
  

• Operational intelligence: enabling care coordinators, clinicians and managers to act on insights, not spreadsheets and enabling real-time operational insight

  
  

• Patient engagement: supporting proactive communication, self-service, and continuity of care.

The healthcare organisations making most progress are those treating platforms like Salesforce not as “CRM tools,” but as strategic enablers of modern healthcare delivery.

The technology is ready. The opportunity across the NHS and private healthcare has never been greater.

And the prize isn’t efficiency.

It’s safer care, better outcomes, better staff experience and better patient lives.